The Terms of Working Together.

Quotes and Pricing

Quotes are based on the specifications, quantities, materials, services, shipping requirements, artwork requirements, and information available when the quote is prepared.

Changes to quantity, size, stock, finishing, artwork, shipping requirements, production schedule, mailing data, personalization, or other project specifications may affect pricing. Prices are subject to correction if an error or omission occurs.

Custom or specialized projects may require additional pricing or written approval before production.

Orders and Payment

An order may not enter production until Keener Marketing has received all information, artwork, approvals, and payments or payment arrangements required for the project.

Keener Marketing reserves the right to decline, suspend, or cancel an order when necessary because of payment issues, production limitations, material availability, inaccurate information, suspected fraud, unlawful content, or other reasonable business concerns.

Proofs and Customer Approval

Where a proof is provided, the customer is responsible for carefully reviewing all content before approval. This includes spelling, grammar, telephone numbers, addresses, dates, pricing, QR codes, URLs, colors, images, logos, layout, quantities, folds, dimensions, and all other project details.

Once a proof is approved, Keener Marketing may proceed with production based on that approval. An approved proof will be produced as approved. Keener Marketing is not responsible for errors that were present in a proof and approved by the customer.

Where included in the applicable quote or product pricing, up to three proofs or revision rounds may be provided. Additional revisions may result in additional charges.

Changes After Approval

Changes requested after final approval may require the project to be stopped, restarted, redesigned, reprocessed, or reprinted. Additional charges may apply, and production or delivery dates may change. If production has already begun, Keener Marketing may be unable to make the requested change.

Cancellations

Custom products and services often require design, setup, labor, materials, vendor commitments, or production expenses before the finished product is delivered.

A customer who cancels a project may therefore remain responsible for design fees, setup fees, services already performed, materials ordered, vendor charges, production completed, or other nonrecoverable expenses incurred before cancellation.

Customization or design services initially offered without an additional charge as part of a product purchase may become billable if the related product order is canceled after design or proofing work has begun.

Production Times

Production times are estimates unless Keener Marketing expressly agrees in writing to a guaranteed deadline.

Standard production for many custom printed products is approximately 10 working days beginning after final approval and/or required payment, depending on the product and current production schedule. Shipping time is separate from production time.

Rush production may be available for certain projects for an additional fee and must be approved by Keener Marketing. Rush production does not automatically include expedited shipping.

Color and Production Variations

Digital screens, office printers, commercial printing equipment, materials, inks, coatings, garments, substrates, and production methods reproduce colors differently.

Keener Marketing cannot guarantee an exact visual match between a computer monitor, office printer, previous printing, physical sample, or final production piece unless specifically agreed otherwise.

Reasonable variations in color, placement, trimming, folding, finishing, material, and manufacturing characteristics may occur within normal commercial production tolerances and are not necessarily considered defects.

Customer-Supplied Materials

Customers are responsible for ensuring submitted artwork, photographs, logos, fonts, trademarks, documents, mailing lists, and other materials are accurate and legally authorized for the requested use. Additional requirements concerning artwork ownership and licensing are contained in our Copyright & Artwork Policy.

Mailing Services

When Keener Marketing performs mailing, addressing, variable-data, list-processing, or related services, the customer is responsible for supplying accurate and lawfully obtained recipient information.

Postal rates, mailing standards, delivery schedules, and carrier requirements are outside Keener Marketing’s direct control and may change. Keener Marketing does not guarantee delivery on a particular date unless such guarantee is expressly provided in writing and is within Keener Marketing’s control.

Shipping and Delivery

Shipping charges are generally separate from production pricing unless expressly stated otherwise. Delivery estimates supplied by carriers are not the same as production timelines.

Keener Marketing is not responsible for carrier delays caused by weather, transportation disruptions, incorrect addresses, carrier operations, natural disasters, or other circumstances outside Keener Marketing’s reasonable control. Additional terms are contained in our Shipping Policy.

Returns, Damage, and Reprints

Custom and personalized products generally cannot be returned for reasons unrelated to a production defect or Keener Marketing error. Claims concerning damaged, defective, or incorrectly produced items should be reported promptly so the issue can be evaluated.

When Keener Marketing confirms that an order materially differs from an approved proof or agreed specifications because of a production error attributable to Keener Marketing, an appropriate remedy may include correction, replacement, reprinting, account credit, or another resolution determined based on the circumstances. Please review our Returns / Reprint Policy.

Digital and Professional Services

Website, graphic design, branding, consulting, digital marketing, or similar professional services may also be governed by a proposal, scope of work, project agreement, or other written terms. If a project-specific written agreement conflicts with these general Terms & Conditions, the project-specific agreement will control with respect to that project.

Third-Party Products and Vendors

Keener Marketing may use third-party manufacturers, printers, distributors, fulfillment companies, carriers, software services, or other vendors to complete certain orders. Product specifications, availability, colors, materials, pricing, and delivery schedules may occasionally change because of third-party availability or circumstances outside Keener Marketing’s control.

Disclaimer of Warranties

To the fullest extent permitted by law, products and services are provided according to the specifications and warranties expressly agreed upon for the applicable project. Except for warranties that cannot legally be excluded, Keener Marketing disclaims implied warranties to the extent permitted by applicable law.

Limitation of Liability

To the fullest extent permitted by law, Keener Marketing will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits, lost business opportunities, lost data, or losses caused by delayed delivery.

Keener Marketing’s aggregate liability arising from an order or service will not exceed the amount paid to Keener Marketing for the specific product or service giving rise to the claim, except where applicable law requires otherwise.

Indemnification

Customers agree to be responsible for claims resulting from materials they provide to Keener Marketing, including claims involving copyright, trademark, privacy, publicity, defamation, or other third-party rights.

To the extent permitted by law, customers agree to indemnify and hold Keener Marketing harmless from claims arising from customer-supplied materials or instructions that violate applicable law or third-party rights.

Force Majeure

Keener Marketing will not be responsible for delays or failures caused by events beyond its reasonable control, including severe weather, natural disasters, fires, power failures, internet outages, supply shortages, labor disruptions, governmental actions, transportation interruptions, carrier delays, equipment failures, or similar unforeseen circumstances.

Governing Law

Unless otherwise required by applicable law or agreed in writing, these Terms & Conditions are governed by the laws of the State of Tennessee.

Any dispute regarding these Terms & Conditions will be handled in an appropriate state or federal court having jurisdiction in or over Rhea County, Tennessee, unless the parties agree to another legally permissible dispute-resolution procedure.

Changes to These Terms

Keener Marketing may update these Terms & Conditions periodically. The version in effect when an order is accepted generally governs that order unless otherwise agreed in writing.

Contact Us

Keener Marketing, Inc.
1325 Market Street, Dayton, TN 37321
1-800-338-8928
info@keenermarketing.com