How We Handle Your Information.

Information We May Collect

Depending upon how you interact with Keener Marketing, we may collect information that you voluntarily provide, including your name, business or organization name, billing or shipping address, email address, telephone number, project information, order details, artwork, photographs, logos, mailing information, correspondence, and other materials necessary to complete your project.

When you request a quote or place an order, we may also collect information necessary for billing, order processing, shipping, and customer service.

Payment information may be processed through payment processors or other service providers. Keener Marketing may receive transaction confirmations and related billing information as necessary to manage your order.

Customer Artwork and Project Files

Customers may provide logos, photographs, designs, documents, mailing lists, spreadsheets, contact databases, or other files in connection with a project.

We use these materials to provide the services requested by the customer, including design, printing, personalization, mailing, fulfillment, or related services.

Customers remain responsible for ensuring that they have the appropriate rights and permissions to provide and use any materials submitted to Keener Marketing. Additional information regarding artwork and intellectual property is available in our Copyright & Artwork Policy.

Mailing Lists and Variable Data

When customers provide mailing lists, recipient information, or other variable data for mailing or personalized printing services, that information may be processed as necessary to prepare, print, address, verify, personalize, sort, and deliver the requested materials.

We may provide information to postal services, shipping carriers, technology providers, production vendors, or other service providers when reasonably necessary to complete the requested service.

Customer-provided mailing data should not be used for unrelated purposes except as authorized by the customer or required by law.

Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, server logs, analytics technologies, pixels, or similar technologies.

This information may include your IP address, browser type, device type, operating system, referring website, pages visited, approximate geographic information, time spent on pages, and interactions with website features.

This information may help us maintain the website, understand how visitors use it, improve performance, diagnose technical problems, prevent fraud, and evaluate our marketing efforts. Please see our Cookie Policy for additional information.

How We Use Information

Keener Marketing may use information to respond to inquiries and quote requests; prepare and process orders; create and revise artwork; produce customized products; provide mailing or fulfillment services; communicate regarding projects and proofs; process payments; arrange delivery; provide customer service; maintain business records; improve our website, services, and customer experience; protect the security of our systems; and comply with applicable legal obligations.

Where permitted by law, we may also use contact information to communicate with customers regarding Keener Marketing products, services, announcements, or promotions. Recipients may unsubscribe from promotional email communications by following the unsubscribe instructions provided in those communications or by contacting us.

How Information May Be Shared

We may disclose information to vendors and service providers that assist with services such as website hosting, payment processing, printing, production, shipping, mailing, analytics, communications, information technology, and business administration.

We may also disclose information when reasonably necessary to comply with law, legal process, court orders, regulatory requirements, or lawful government requests; protect Keener Marketing or others from fraud or security threats; enforce our agreements and policies; or protect our rights, property, or safety.

If Keener Marketing undergoes a merger, acquisition, sale, restructuring, or other business transaction, information may be transferred as part of that transaction as permitted by law.

Data Retention

We retain personal information, project files, transaction records, and related information only for as long as reasonably necessary for the purposes for which the information was collected, our ongoing business relationship, legal and accounting requirements, dispute resolution, security, and enforcement of agreements.

Retention periods may vary depending on the type of information and service involved. Keener Marketing does not guarantee indefinite storage or archival of customer-supplied artwork or project files.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information under our control.

However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure. Customers should avoid sending sensitive information through unsecured communication channels unless requested and an appropriate method has been provided.

Your Privacy Choices and Rights

Depending upon where you reside and applicable law, you may have rights concerning your personal information. These rights may include requesting access to certain information, requesting correction or deletion, obtaining a copy of information, or opting out of certain uses of personal information.

Privacy rights are subject to applicable exemptions and verification requirements. To submit a privacy request, contact Keener Marketing using the contact information provided below. We may need to verify your identity before completing a request.

Cookies

Our website may use cookies and similar technologies. You can control certain cookies through your browser settings and, when available, through website cookie controls. Disabling cookies may affect the functionality of certain areas of the website. Please review our Cookie Policy for more information.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. Keener Marketing does not control the privacy practices of third-party websites. Their collection and use of information are governed by their own privacy policies.

Children’s Privacy

Keener Marketing’s website and commercial services are not intended to collect personal information directly from children under 13. If we learn that personal information from a child under 13 has been collected through our website without appropriate authorization, we will take reasonable steps to delete it when required by law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal requirements. The "Last Updated" date at the top of the page will indicate when the policy was most recently revised.

Contact Us

Keener Marketing, Inc.
1325 Market Street, Dayton, TN 37321
1-800-338-8928
info@keenermarketing.com