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Ordering FAQs

Wondering What Happens Next?

Answers about submitting a project, requesting pricing, providing files, making changes, and working with the Keener Marketing team.

Ordering

From Request to Production

Keener Marketing makes it easy to share the details of what you need. Use Start a Project when you’re still working through your options, or Request a Quote when you already know the product and specifications you’re interested in. You can also contact our team directly at 1-800-338-8928 or info@keenermarketing.com.
For eligible custom printed items, all text is customizable unless otherwise specified. Colors and photographs may also be changed depending on the design and project, and certain fees may apply. Some stock products have already been printed and therefore cannot be edited; examples include certain note cards, budget Sanctity of Human Life inserts, and stock Christmas cards.
Alternate photographs are available for many Keener designs at no additional charge. This may include replacing an image with a compatible photograph from another piece using the same theme and design number. If those options don’t fit your needs, a different stock photograph may be selected for a $25 fee, or you may provide your own high-quality photograph.
Text customization on eligible custom printed products is included with purchase unless otherwise stated. Free customization comes with a purchase: if you cancel an order after proofs have already been created, a setup fee may be charged.
Once your order is received, you’ll receive confirmation. For most customized projects, you’ll then receive a PDF proof by email for approval. Non-customized orders do not receive a proof.
Call us. Tell us what you need and we’ll discuss pricing for creating a custom item that fits your project.
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Here to Help

No Question Is Too Small.

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Real People

Ask Us Before You Guess.

If anything about your files, proofs, shipping, or timeline is unclear, call or email us. A real person from our Dayton team will help you sort it out.

It is faster than guessing, and it usually saves a reprint.

Ready When You Are.

Tell Us What You’re Working On.

You don’t have to arrive with every detail figured out. Share the idea, the goal, the quantity, the deadline, or whatever you already know, and our team will help you work out the rest.

1-800-338-8928  ·  info@keenermarketing.com

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